Solutions · New York City

Solutions Engineer

Bring AI to the front office of behavioral healthcare. Forward-deployed, customer-facing and technical, with tons of autonomy.

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The role

Forward-deployed. You will join our Solutions team, bringing world-class go-to-market workflows and expertise to providers so they can deliver care faster. High impact, tons of autonomy.

LocationNew York City, in office
Salary$120K – $160K
Equity0.1% – 0.3%
TeamSolutions
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What you’ll do

Meet customers all day

You run kickoffs and working sessions with the people who run ABA and behavioral health front offices: CEOs, intake directors, coordinators. You sit with them until you understand exactly how a family gets from first call to first session.

Turn workflows into software

You take a clinic’s intake packet, payer rules, state requirements and routing, and build them into Carelu: forms, flows, phone agents, follow-ups and handoffs that do the work their team does by hand today.

Wire into their stack

Salesforce, HubSpot, Zoho, monday.com, GoHighLevel, RingCentral, fax lines, EHRs. You connect Carelu to what they already run so every lead and document lands in the right place.

Get them live, then make them faster

You own the path from signed contract to go-live, test every flow with the customer, and keep tuning once it is running, so families get into care faster and the clinic grows without adding headcount.

Who you are

  • You want to hit the ground running. You would rather ship something for a customer this week than plan it for next quarter.
  • You are comfortable in front of customers and you earn their confidence by understanding their business better than they expect.
  • You are technical enough to build. You can read an API doc, map data between systems, write a prompt that holds up on a live call, and debug what breaks.
  • You like autonomy. You will own accounts end to end, with a small, very talented team behind you.
  • Bonus: you have worked in go-to-market, solutions, implementation or forward-deployed roles, or around healthcare operations.

Interested? Come say hi.

Send a note with your LinkedIn or resume and something you have built.

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